Job Description 1-Customer Request: Responsible for the handling of those complains, problems and requirements.
2-Technical support: Responsible for CS Soft3000, UMG8900 and PS network O&M, problem corrective maintenance and preventive maintenance.
3-Incident Escalation: Timely incident escalation, cooperate with related Dept. to analyze and solve it.
4-Solve of L2 Problem: Responsible for L2 network faults handling, support FM and FO to solve the unknown faults and push to close ASAP, following until the close.
5-Network Health Check: Responsible for periodical data collection, analysis and report related to the network faults and hidden issue.
6-Other cooperated alarm query and troubleshooting.

Experience 2 - 4 years
Education PG - Master of Technology/Engineering ( Electronics/Telecommunication )
Nationality Any Nationality
Gender Male

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